Shipping, Refund & Returns Policy
100% SATISFACTION GUARANTEE
We stand behind our products 100%. We carry the highest quality skincare products available and we want our customers to have the opportunity to experience them without risk. If you are not satisfied with a product for any reason, simply return it to us for a full refund of the purchase price (less shipping charges, please see Refund Policy details below).
ORDER CONFIRMATION
As soon as you place your order you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. If your item(s) are available for immediate shipment (within 3 business days), we will process the charges and submit the order for shipment.
ORDER SHIPMENT
Your order will ship within 3 business days from the purchase date. In most circumstances, your order will ship sooner than that, however, due to varying order volumes at different times of the year, it may take a longer or short amount of time. If you need rush order processing, please contact us at byjoavanegas@gmail.com.
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it and contact us immediately. If your item(s) do arrive damaged please contact us at byjoavanegas@gmail.com and we will replace the damaged goods.
Please note:
Note that while these estimated times reflect the vast majority of shipments, due to uncontrollable local customs clearance processes and inspections, these estimated times could take longer. You pay guaranteed landed costs at checkout; no additional fees are due upon delivery. Subject to local clearance procedures. Package is traceable and your shipping confirmation will include tracking information. Please allow 48 hours for tracking information to update once you receive a tracking number. Local carriers will do the final delivery. If you have additional questions, please contact customer service at byjoavanegas@gmail.com
Please note that International Customers are responsible for any and all customs fees, taxes, tariffs or duties levied by their respective government (the “Fees”). Please note that we are unable to fulfill any request to declare your package for any value other than the total value paid at checkout.
The Fees are typically determined based on a combination of factors that may include:
The merchandise's country of origin or manufacture
The merchandise classification, using a system adopted by the countries that we ship to
VAT rates are set by the country to which the order is shipping
Select countries will be able to view the total amount of applicable fees, duties and tax/VAT for your order during the checkout process
If you do not accept these charges after the item has been shipped and the item gets returned to us-you will be responsible for any shipping charges incurred.
RETURNS, EXCHANGES, & DAMAGED ITEMS
We want to be sure that you are completely satisfied with you byjoavanegas.com purchase. You may return your purchase within 30 days for a refund or exchange (excluding return shipping fees). Follow the instructions below and ship by insured parcel post, for your protection and to insure prompt delivery. Sadly, shipping and handling fees are non-refundable.
For returns, send the the unused or damaged product to:
By Joa Vanegas
945 Cromwell Ave
Suite H
Rocky Hill, CT 06067
USA
REFUND POLICY
By Joa Vanegas offers a complete refund within 30 days of delivery (excluding return shipping fees). Please see above for instructions.